If you have any questions regarding payment, shipping or returns see below are frequently asked questions. Otherwise, please contact firstname.lastname@example.org
How quickly can you deliver my order?
Orders will be processed and dispatched within 5 working days *(UK Standard Delivery). You can also choose Next Day Delivery as part of the checkout process.
How much does it cost to deliver to non-UK mainland addresses?
We ship worldwide! Simply place your order as usual online and before you have to confirm your order you will see the exact shipping details and costs of what you will be charged. If you are happy, simply confirm your order and we'll do the rest.
What if I'm not at home to accept my delivery?
All tracked deliveries by courier (next day) require a signature. Unfortunately we are unable to specify an exact time of day for delivery beyond the window of 9:00am to 5:30pm. However, if no one is available to accept delivery at the specified delivery address, the package will be returned to your local depot and a card will be left detailing how to organise redelivery of your order. Sometimes the courier will leave your parcel with a neighbour but again a card will be left telling you where to collect your package.
What happens if my delivery is delayed?
Our delivery options are subject to the product(s) that you ordered being available and us taking successful payment. We understand how important it is for you to receive your order as quickly as possible. However there may be times when our delivery partner is unable to deliver your package on time due to factors that are out of our control, for example – extreme bad weather or a broken down vehicle. Don't worry, if we cannot ship to you within 5 working days, we will be in touch.
Can I cancel an order?
If you need to cancel an order please contact customer services immediately and we will try to stop your parcel, although this cannot be guaranteed as we process and ship orders quickly. Don't worry, if your order is dispatched, please return it to us and complete the returns form provided inside the package to request a refund.
Can I change my delivery address?
If you need to change your delivery address, please contact customer services at email@example.com immediately and we will try to amend your order, although this cannot be guaranteed.
What methods of payment do you accept?
We accept most major debit and credit cards including, Visa, MasterCard as well as Sage Pay and PayPal.
How do I use vouchers and discount codes?
Simply enter your discount code in the box provided in the shopping basket and click Apply Voucher.
RETURNS AND EXCHANGES
What if I want to return an item?
If you are not completely happy with your purchase, we accept returns or exchanges for NC500 clothing range. Exchanges only apply for the same item in a different size or colour. Please return the item within 14 days of purchase, in a fully sellable condition with all components and its original packaging intact.
Please download the North Coast 500 return form here, then print and complete the form and send it back with your parcel at the return address provided.
We regret that any items returned that are not in a resalable condition will be sent back to you. All returns will be inspected and refunds processed within 14 working days of receipt of the parcel at our warehouse.
Other Items (Gift, Passport, Local Artisans…)
Beyond clothing, we will not accept any returns or exchanges unless the item was damaged/defective or the wrong item was sent to you. Please return any defective or incorrect item(s) to the return address provided in your return form. Refunds will be inspected and refunds processed within 14 working days of receipt of the parcel at our warehouse.
If you meet our Return Policy T&Cs, please download the North Coast 500 return form here, then print and complete the form and send it back with your parcel at the return address provided.
Do I have to pay for my returns?
Customer is responsible for the return postage cost for returning unwanted clothing items. If your item is defective/ damaged or we sent you the wrong item (clothing and any other items), we will refund the return postage.
Use the form below or email us at: firstname.lastname@example.org