If you have any questions regarding payment, shipping or returns see below are frequently asked questions. Otherwise, please contact merchandising@northcoast500.com

 

FAQS

 

How quickly can you deliver my order?

Orders will be processed and dispatched within 5 working days *(UK Standard Delivery). You can also choose Next Day Delivery as part of the checkout process.

How much does it cost to deliver to non-UK mainland addresses?

We ship worldwide! Simply place your order as usual online and before you have to confirm your order you will see the exact shipping details and costs of what you will be charged. If you are happy, simply confirm your order and we'll do the rest.

What if I'm not at home to accept my delivery?

All tracked deliveries by courier (next day) require a signature. Unfortunately we are unable to specify an exact time of day for delivery beyond the window of 9:00am to 5:30pm. However, if no one is available to accept delivery at the specified delivery address, the package will be returned to your local depot and a card will be left detailing how to organise redelivery of your order. Sometimes the courier will leave your parcel with a neighbour but again a card will be left telling you where to collect your package.

What happens if my delivery is delayed?

Our delivery options are subject to the product(s) that you ordered being available and us taking successful payment. We understand how important it is for you to receive your order as quickly as possible. However there may be times when our delivery partner is unable to deliver your package on time due to factors that are out of our control, for example – extreme bad weather or a broken down vehicle. Don't worry, if we cannot ship to you within 5 working days, we will be in touch.

ORDERING

 

Can I cancel an order?

If you need to cancel an order please contact customer services immediately and we will try to stop your parcel, although this cannot be guaranteed as we process and ship orders quickly. Don't worry, if your order is dispatched, please return it to us and complete the returns form provided inside the package to request a refund.

Can I change my delivery address?

If you need to change your delivery address, please contact customer services at merchandising@northcoast500.com immediately and we will try to amend your order, although this cannot be guaranteed.

What methods of payment do you accept?

We accept most major debit and credit cards including, Visa, MasterCard as well as Sage Pay and PayPal.

How do I use vouchers and discount codes?

Simply enter your discount code in the box provided in the shopping basket and click Apply Voucher.
 

RETURNS AND EXCHANGES

 

What if I want to return an item?

 

Clothing items

 

If you are not completely happy with your purchase, we accept returns or exchanges for NC500 clothing range. Exchanges only apply for the same item in a different size or colour. Please return the item within 14 days of purchase, in a fully sellable condition with all components and its original packaging intact.

Please download the North Coast 500 return form here, then print and complete the form and send it back with your parcel at the return address provided.

We regret that any items returned that are not in a resalable condition will be sent back to you. All returns will be inspected and refunds processed within 14 working days of receipt of the parcel at our warehouse.

Other Items (Gift, Passport, Local Artisans…)

 

Beyond clothing, we will not accept any returns or exchanges unless the item was damaged/defective or the wrong item was sent to you. Please return any defective or incorrect item(s) to the return address provided in your return form. Refunds will be inspected and refunds processed within 14 working days of receipt of the parcel at our warehouse.

If you meet our Return Policy T&Cs, please download the North Coast 500 return form here, then print and complete the form and send it back with your parcel at the return address provided.

Do I have to pay for my returns?

 

Customer is responsible for the return postage cost for returning unwanted clothing items. If your item is defective/ damaged or we sent you the wrong item (clothing and any other items), we will refund the return postage.
 

CONTACT US

 

Use the form below or email us at: merchandising@northcoast500.com

 

NC500 New Premium Clothing Collection

Look the part as you venture around the North Coast 500, with our new Official clothing collection designed by Jack and Jones.

 North Coast 500’ new premium clothing range has been designed by Jack and Jones (a bestseller brand), one of Europe’s leading fashion manufacturer/retailer with shops in over 45 countries. By buying the official NC500 clothing range, you can be ensured that all products you buy are ethically sourced and you get the highest level of expertise when it comes to craftsmanship quality and design to delight all your customers..JACK & JONES TECH exists where performance sportswear meets casual fashion. Out of that fusion comes multi-functional sportswear developed for the active man and woman. It’s agile – always ready. Advanced fabrics and engineered features mean TECH works hard in all situations.          


                                                                                                                                           
www.jackjones.com
www.jackjonesprotect.com
about.bestseller.com/sustainability/sustainability-in-bestseller

 

NC500 Cycling Collection

The North Highlands are a superb location for cycling and mountain biking and the route in particular is becoming a popular long distance challenge among cyclists.
 
We have teamed up with local Highland business ShredXS to design the official cycle clothing range for men, women and children. Starting out with the NC500 Road Cycle Jersey , the range will develop over time. 
ShredXS was started by two, young keen mountain bikers who couldn’t get mountain‚Äč biking clothes they liked or fitted.  It is the brain child of Fraser and Jessica at age 11 and 12, supported by their parents to develop the products and the business. They started with the belief that children deserve as good quality mountain bike products as adults and they could not buy mountain biking clothes that fitted.

 They are a strong value based company; they take their ethos through every aspect of what they do, whether it is riding, selling, designing or just having fun with their mates. 
 


www.shredxs.com

NC500 Gift Collection

Discover the Official NC500 Gift Collection designed by Star Editions 
 

Star Editions are extremely proud to be the Official Gift Range supplier for the NC500 and they have created a collection of souvenir and premium gifts to suit both businesses and shops alike.
Two distinct ranges were created to suit the NC500 customer base – one a graphical logo based range and the other a beautifully illustrated map featuring some of the best known locations along the iconic route. For over a decade, Star Editions has been at the forefront of the gift market - working with the largest heritage brands in Scotland and indeed the world, to produce bespoke gifts for retail.
http://www.stareditions.com

The Rough Guide to the North Coast 500

Your essential guide to the NC500!

 North Coast 500 has partnered with travel guidebook publisher Rough Guides to create The Rough Guide to the North Coast 500 eBook.

The Rough Guide to the North Coast 500 is the ultimate guide book packed with all the practical information, inspiration and advice you need to plan and get the most out of your NC500 adventure.

The Rough Guide to the NC500 will be offered free of charge to our Explorer Members and also available to buy on our online shop at £ 4.99.The Rough Guide to the NC500

NC500 Passport

 A memorable souvenir!

You can now get your very own North Coast 500 Passport: a unique souvenir of your completed journey along this iconic touring route.

The NC500 Passport includes 25 recommended stop-over points including off the beaten track with a mix of scenery, attractions and experiences that shouldn’t be missed!
As you travel around the North Coast 500, you will have the opportunity to get your passport stamped (stamping locations included in passport).

Once you have taken the necessary 4 photographs required to collect your limited edition gift, you can stop at Glen Ord Distillery to get your complimentary NC500/Glen Ord glass on completion of your trip.

Please note that the passport is offered free of charge to all our  Explorer Members

NC500 local artisans collections


We are also aiming to bring you a selection of locally designed and sourced NC500 products, from skilled artisans living along the route and the surrounding area. The pieces will be carefully sourced for their unique style and sense of quality or luxury, highlighting the talent and diversity of our local people in the North Highlands, as well as reflecting the North Highland charm. Limited edition gins from the multi-award winning Rock Rose Gin produced by Dunnet Bay Distillery in Caithness will also be available to buy online soon. COMING SOON!

NC500 Jewellery by Toucan of Scotland

Toucan of Scotland proudly supply NC500 with a range of souvenir Sterling Silver Jewellery with a hint of the Celtic Heritage that can be found throughout the route, and a selection of collectable charms , some of which are for the car enthusiast ! Toucan has been supplying the Scottish Tourist Trade for over fifteen years with a large range of Jewellery , covering Scottish Thistles to Trinity Knot designs . These products are manufactured using the best Quality Sterling Silver available and presented in our range of quality gift boxes .